Refund policy

All items are made to order and shipped by our manufacturing partners. Due to this we do not offer refunds but will be handling exchanges on a case by case basis.

We encourage all our customers to reference the size charts and product pictures to ensure there are no issues in regards to sizing or other personal preferences upon purchase. 

However, if you do have questions about your order, or prior to ordering, please don't hesitate to reach out to us at phoenixcollectiveca@gmail.com  with the word “Inquiry” at the beginning of the subject line.

Damaged Items:
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at phoenixcollectiveca@gmail.com with the word “Damaged” at the beginning of the subject line.within 7 days of the delivery date so we can help make it right. Please be sure to include images of the defect and a brief description. Please note that removing any tags and/or washing the item will void the damage return policy.

*Please note any solicitation emails sent to the above email will deleted without response.*